SHIPPING POLICY
For International buyers, orders are shipped and delivered through registered international courier companies and/or International speed post only. For domestic buyers, orders are shipped through registered domestic courier companies and /or speed post only. Orders are shipped within 8-14 days or as per the delivery date agreed at the time of order confirmation and delivering of the shipment subject to Courier Company / post office norms.
THE HAPPY COLLECTIV is not liable for any delay in delivery by the courier company / postal authorities and only guarantees to hand over the consignment to the courier company or postal authorities within 8-14 days rom the date of the order and payment or as per the delivery date agreed at the time of order confirmation. Delivery of all orders will be to the address provided by the buyer. Delivery of our services will be confirmed on your mail ID as specified during registration. For any issues in utilizing our services you may contact our helpdesk on +919076436912 or hellothc25@gmail.com
Shipping Charges
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Prepaid domestic orders: ₹100 flat shipping rate
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COD domestic orders: ₹250 flat shipping + handling fee
Shipping fees are non-refundable once the order has been shipped.
RETURN & EXCHANGE POLICY
THE HAPPY COLLECTIV believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
Returns:
At THE HAPPY COLLECTIV, each product is handcrafted in small batches, with a focus on thoughtful design and Indian craftsmanship. We ask that you shop mindfully and reach out to us with any questions before placing your order — we’re happy to help you make an informed decision.
For Damaged, Defective, or Incorrect Items:
If you receive a product that is damaged in transit, defective, or not what you ordered, please contact us within 48 hours of delivery, along with supporting photos and a description of the issue. Once reviewed and approved, we will arrange for a return pickup and offer you a replacement or store credit, depending on availability and your preference.
Return Process:
To initiate a return, please write to us at hellothc25@gmail.com or message us via WhatsApp at +919076436912 with your order number, the item in question, and supporting photos (if applicable). Our team will review your request and get back to you within 2–3 business days with next steps.
If the return is approved, you will receive details on the pickup process or shipping instructions. Please ensure the item is securely packed in its original packaging. Once the returned item reaches us and passes quality checks, your store credit or replacement will be processed within 7 working days.
Exchanges:
We do not offer direct product exchanges. If you'd like a different item, you may submit a return request (subject to approval) and place a new order separately. This helps ensure faster fulfillment and accurate inventory tracking.
Cancellations:
Orders can be canceled for a full refund only if the cancellation request is received before dispatch. Once the order has left our warehouse, cancellations are no longer possible. However, you may submit a return request after delivery, in accordance with our return policy.
Non-Returnable Items:
The following categories are not eligible for return or exchange unless they arrive damaged or defective: custom or made-to-order items, items marked as final sale, and fragile items such as mirrors, ceramics, or glassware.